AI readiness · Operations transformation · Enterprise technology
AI readiness · Operations transformation · Enterprise technology
I help enterprise technology organizations fix the operational foundation that AI and automation depend on — then advise on where AI actually fits. Most consultants do one or the other. I do both.

Gartner predicts 40% of agentic AI projects will fail by 2027 — not because the technology doesn't work, but because organizations are automating broken processes instead of redesigning them. A 2025 PwC survey found 92% of operations leaders say their technology investments haven't fully delivered expected results.
SLA compliance achieved in 30 days - up from 64%, 100 person team, no new headcount
Active priorities realigned to what customers actually needed - projects started finishing
Change approvals that previously required weekly meeting now resolved same day

Before you automate, you need to know what you're automating. I assess your operations for AI fit — identifying which processes are candidates, which need redesigning first, and where automation will create value vs. lock in dysfunction.
Timeline: 3–5 weeks
Output: Prioritized AI readiness brief
Right for: Leaders preparing an AI initiative

A focused assessment of a single operations area — escalations, change management, prioritization, or delivery cadence. You get a clear diagnosis of what's structurally broken and a prioritized path to fix it.
Timeline: 2–4 weeks
Output: Findings brief + action plan
Right for: Leaders who know something is broken

Hands-on engagement to redesign and implement an operating model fix — from workflow redesign and tooling to team training and adoption. I stay until it works, not until the deck is done.
Timeline: 6–16 weeks
Output: Working system + documented SOPs
Right for: Leaders who need it solved, not diagnosed
64% → 96% in 60 days. The issue wasn't the people — it was the process design. Rebuilt escalation workflow with ServiceNow triggers and a one-page decision guide. Read the case study →
A 100-item weekly re-ranking that paralyzed a large data center team. Replaced with a live Top 5 framework and a staff card that changed how the team protected its focus. Read the case study →
A weekly approval meeting held up every IT change in the agency. Rebuilt end-to-end in Jira with tiered approvals, auto-routing, and agency-wide rollout. Read the case study →

I'm a senior operations consultant who spent 20+ years leading IT operations, data centers, and technical programs — in both military and enterprise environments where failure wasn't an option.
I work with technology leaders at large organizations when the operating model has stopped keeping pace with the business. The problems I solve look like execution issues but are almost always structural.
My Wharton AI for Business certificate gives me a grounded, practical lens on where AI creates value — and where it doesn't. I help clients fix their operations and get AI right, in that order.

20+ years leading IT operations and technical programs in high-stakes military and enterprise environments
Engagements at organizations ranging from government agencies to large enterprise technology companies
Hands-on through execution — not just recommendations
MBA - Wharton AI for Business - CISSP - PMP - ITIL
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