AI readiness · Operations transformation · Enterprise technology

PT Logic
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SLA Compliance Turnaround
Prioritization
Change Approval
PT Logic
Home
SLA Compliance Turnaround
Prioritization
Change Approval
More
  • Home
  • SLA Compliance Turnaround
  • Prioritization
  • Change Approval
  • Home
  • SLA Compliance Turnaround
  • Prioritization
  • Change Approval

Your AI initiative will fail if the process underneath it is broken

Your AI initiative will fail if the process underneath it is brokenYour AI initiative will fail if the process underneath it is brokenYour AI initiative will fail if the process underneath it is broken
Get Started Today

Your AI initiative will fail if the process underneath it is broken

Your AI initiative will fail if the process underneath it is brokenYour AI initiative will fail if the process underneath it is brokenYour AI initiative will fail if the process underneath it is broken
Get Started Today

 I help enterprise technology organizations fix the operational foundation that AI and automation depend on — then advise on where AI actually fits. Most consultants do one or the other. I do both. 

Why this matters now

 Gartner predicts 40% of agentic AI projects will fail by 2027 — not because the technology doesn't work, but because organizations are automating broken processes instead of redesigning them. A 2025 PwC survey found 92% of operations leaders say their technology investments haven't fully delivered expected results. 

96%

Weeks -> Days

100 -> 5

SLA compliance achieved in 30 days - up from 64%, 100 person team, no new headcount

100 -> 5

Weeks -> Days

100 -> 5

Active priorities realigned to what customers actually needed - projects started finishing

Weeks -> Days

Weeks -> Days

Weeks -> Days

Change approvals that previously required weekly meeting now resolved same day

How I work

AI Readiness Review

 Before you automate, you need to know what you're automating. I assess your operations for AI fit — identifying which processes are candidates, which need redesigning first, and where automation will create value vs. lock in dysfunction. 


Timeline: 3–5 weeks 

Output: Prioritized AI readiness brief 

Right for: Leaders preparing an AI initiative 

Delivery Friction Assessment

 A focused assessment of a single operations area — escalations, change management, prioritization, or delivery cadence. You get a clear diagnosis of what's structurally broken and a prioritized path to fix it. 


Timeline: 2–4 weeks 

Output: Findings brief + action plan 

Right for: Leaders who know something is broken 

Embedded Transformation

 Hands-on engagement to redesign and implement an operating model fix — from workflow redesign and tooling to team training and adoption. I stay until it works, not until the deck is done. 


Timeline: 6–16 weeks 

Output: Working system + documented SOPs 

Right for: Leaders who need it solved, not diagnosed 

Selected work

SLA compliance turnaround

Change approval modernization

SLA compliance turnaround

 64% → 96% in 60 days. The issue wasn't the people — it was the process design. Rebuilt escalation workflow with ServiceNow triggers and a one-page decision guide. Read the case study → 

The top 5 focus system

Change approval modernization

SLA compliance turnaround

 A 100-item weekly re-ranking that paralyzed a large data center team. Replaced with a live Top 5 framework and a staff card that changed how the team protected its focus. Read the case study → 

Change approval modernization

Change approval modernization

Change approval modernization

 A weekly approval meeting held up every IT change in the agency. Rebuilt end-to-end in Jira with tiered approvals, auto-routing, and agency-wide rollout. Read the case study → 

About PT Logic

PTLogic

 

I'm a senior operations consultant who spent 20+ years leading IT operations, data centers, and technical programs — in both military and enterprise environments where failure wasn't an option.

I work with technology leaders at large organizations when the operating model has stopped keeping pace with the business. The problems I solve look like execution issues but are almost always structural.

My Wharton AI for Business certificate gives me a grounded, practical lens on where AI creates value — and where it doesn't. I help clients fix their operations and get AI right, in that order.

Credentials

 

20+ years leading IT operations and technical programs in high-stakes military and enterprise environments

Engagements at organizations ranging from government agencies to large enterprise technology companies


Hands-on through execution — not just recommendations


 MBA - Wharton AI for Business - CISSP - PMP - ITIL 

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